Shipping Info

HeatherClaraDesigns ships to the United States from Chicago, Illinois.

Once payment is received, your item(s) will ship via USPS within 5-7 days. Items weighing under 13 ounces, will ship via First Class mail, and those weighing over 13 ounces will ship via Priority mail. Items always ship in protective packaging. 

If you would like to request another form of delivery (FedEx, UPS, etc) please contact me prior to purchase, as using methods other than USPS will incur an additional charge. 

HeatherClaraDesigns is not responsible for items shipped to an incorrect address. HeatherClaraDesigns will use the address provided at check out and it is the buyer's responsibility to make sure that the information provided is accurate. If you think you have made a mistake with any of the information submitted, please email Heather as soon as possible so that the problem can be rectified before your package ships!

If a package is "returned to sender" it is the buyer's responsibility to cover the cost of a new shipping label prior to being shipped again.

TRACKING

Tracking numbers are not automatically provided for First Class packages. For Priority packages, tracking numbers are included and will be sent to you once the package has been mailed. If a signature is required for delivery, you will be notified and it is the buyer's responsibility to ensure that someone is available to sign for the package. If nobody is available to sign, you may be required to reschedule the delivery with your post office, or go to the post office to retrieve your package. If a signature is required, you will be notified by HeatherClaraDesigns upon shipment.

LOSS & DAMAGES

HeatherClaraDesigns is not responsible for items that arrive damaged. All pieces are shipped damage free. HeatherClaraDesigns is not responsible for items lost by the post office (or other carrier, if applicable). Please contact Heather if you would like to arrange a specific delivery option.